Privacy Policy

1. Introduction

ClassFlow ("ClassFlow," "we," "us," or "our") respects your privacy and is committed to protecting it through our compliance with this policy. This Privacy Policy describes the types of information we may collect from you or that you may provide when you use our website, mobile applications, and services (collectively, the "Services") and our practices for collecting, using, maintaining, protecting, and disclosing that information.

2. Information We Collect

We collect several types of information from and about users of our Services:

2.1 Personal Information

• Name, email address, phone number, and mailing address
• Payment information (processed securely through Stripe)
• Business information (studio name, location, etc.)
• Account credentials

2.2 Usage Information

• Information about how you use our Services
• Device information (IP address, browser type, operating system)
• Log data and analytics

2.3 Member Data

If you are a studio using our Services, you may upload information about your members. You are responsible for obtaining appropriate consent from your members for this data collection and use.

3. How We Use Your Information

We use information that we collect about you or that you provide to us:

• To provide, maintain, and improve our Services
• To process transactions and send related information
• To send you technical notices, updates, and support messages
• To respond to your comments, questions, and requests
• To communicate with you about products, services, and events
• To monitor and analyze trends, usage, and activities
• To detect, investigate, and prevent fraudulent transactions
• To personalize and improve your experience

4. Information Sharing

We may share your personal information in the following situations:

• Service Providers: With vendors, consultants, and other service providers who need access to such information to carry out work on our behalf (including Stripe for payment processing, Supabase for database services, Cloudflare for web hosting and delivery, and communications providers when those services are enabled)
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business
• With Your Consent: In any other cases with your explicit consent

We do not sell your personal information.

5. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. We use technical and organizational safeguards intended to protect information in light of the nature of the data and the Services.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention and deletion timing can vary by data type, backup lifecycle, contractual obligation, and applicable law. You may request deletion using the contact information below.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt out of marketing communications

To exercise these rights, please contact us at info@classflow.studio.

8. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our Services and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. We use essential cookies for authentication and preferences, and analytics cookies to understand how our Services are used.

9. Children's Privacy

ClassFlow is not directed to children acting as independent account holders. Studios may use the Services to manage classes or services involving minors and may provide us with information about those participants at the direction of a parent, guardian, or authorized studio. Studios are responsible for obtaining the permissions required for that information. Parents or guardians may contact us with questions or requests.

10. International Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. If you are located outside the United States, please be aware that information we collect will be processed and stored in the United States.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: