Terms of Service

1. Acceptance of Terms

By accessing or using ClassFlow's website, mobile applications, and services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our Services. These Terms constitute a legally binding agreement between you and ClassFlow ("ClassFlow," "we," "us," or "our").

2. Description of Services

ClassFlow provides cloud-based studio management software designed for Pilates studios and fitness businesses. Our Services include scheduling, booking, member management, payment processing, marketing tools, AI-powered workout generation, and related features as described on our website.

3. Account Registration

To use our Services, you must:

• Be at least 18 years old or the age of majority in your jurisdiction
• Provide accurate, complete, and current registration information
• Maintain the security of your account credentials
• Be responsible for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

4. Subscription and Payment

4.1 Pricing

Current software pricing and any separately metered services are described on our pricing page or in an applicable order form. We may change pricing prospectively. When a change affects an active paid account, notice and the effective date will be provided through the Services or account contact details.

4.2 Billing

By providing payment information, you authorize ClassFlow and its payment processors to charge the applicable fees, taxes, refunds, disputes, and other amounts described during setup or in your account. Payment processing services are provided by Stripe and may be subject to separate Stripe terms.

4.3 Platform Subscription

The current core platform subscription is $399 per month. Payment-processing fees and optional or separately scoped services are not included in that subscription price.

4.4 Refunds

Except where required by law or expressly stated otherwise in an order form, software fees are non-refundable once charged. Contact info@classflow.studio promptly if you believe a charge is incorrect.

5. Acceptable Use

You agree not to use our Services to:

• Violate any applicable law or regulation
• Infringe on the rights of others
• Transmit any malicious code, viruses, or harmful data
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Services
• Use the Services for any illegal or unauthorized purpose
• Resell or redistribute the Services without authorization
• Harvest or collect user information without consent

6. Your Data

6.1 Data Ownership

You retain all rights to the data you upload to our Services ("Your Data"). We do not claim ownership of Your Data. You grant us a limited license to use Your Data solely to provide the Services.

6.2 Data Responsibility

You are responsible for the accuracy, quality, and legality of Your Data and the means by which you acquired it. If you collect personal information from your members, you are responsible for obtaining appropriate consent.

6.3 Data Export

Available export tools vary by data type. You may use the exports available in the Services or contact support for assistance before termination. After an account ends, retention and deletion timing may vary by data type, legal or accounting obligations, fraud-prevention needs, and backup cycles, as described in our Privacy Policy.

7. Intellectual Property

The Services and all content, features, and functionality (including but not limited to software, text, graphics, logos, and design) are owned by ClassFlow and protected by intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Services without our written permission.

8. AI-Generated Content

Our Services include AI-powered features that generate content such as workouts, marketing emails, and suggestions. While we strive for accuracy, AI-generated content is provided for informational purposes and should be reviewed before use. You are responsible for reviewing and approving any AI-generated content before sharing it with your members.

9. Third-Party Services

Our Services may integrate with third-party services (e.g., Stripe for payments, email providers). Your use of these integrations is subject to the terms and privacy policies of those third parties. We are not responsible for the content or practices of any third-party services.

10. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLASSFLOW SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY. OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to indemnify and hold harmless ClassFlow and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Services, your violation of these Terms, or your violation of any rights of another party.

13. Termination

You may cancel your subscription at any time through your account settings or by contacting support. We may suspend or terminate access when reasonably needed to address nonpayment, security risk, unlawful activity, material breach of these Terms, or protection of the Services and their users.

Upon termination, your right to use the Services will cease immediately. Sections 6, 7, 10, 11, 12, and 14 shall survive termination.

14. Governing Law and Disputes

Applicable law, venue, and any dispute-resolution process may be stated in an order form or other written agreement between you and ClassFlow. Where no such agreement applies, the governing law and forum will be determined under applicable law. Nothing in these Terms limits rights that cannot lawfully be waived.

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of the Services after changes constitutes acceptance of the revised Terms.

16. Miscellaneous

• Entire Agreement: These Terms constitute the entire agreement between you and ClassFlow regarding the Services.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in effect.
• Waiver: Our failure to enforce any right or provision shall not be considered a waiver of those rights.
• Assignment: You may not assign these Terms without our prior written consent.

17. Contact Us

If you have any questions about these Terms of Service, please contact us at: