Terms of Service

1. Agreement and authority

These Terms govern access to and use of the websites, applications, and studio-management services (the "Services") provided by ClassFlow LLC ("ClassFlow," "we," "us," or "our"). By using the Services, you agree to these Terms. If you use the Services for an organization, you represent that you have authority to bind it, and "you" includes that organization.

When ClassFlow processes Customer Data on your behalf, the ClassFlow Data Processing Addendum is incorporated into and forms part of these Terms. An applicable order form or written studio agreement controls conflicting commercial terms. The Data Processing Addendum controls conflicting terms about processing Customer Data. These Terms otherwise apply.

2. The Services and accounts

ClassFlow provides software for functions such as studio administration, scheduling, accounts, bookings, purchases, communications, reporting, and configured integrations. Features and availability may vary by plan, configuration, provider readiness, and applicable agreement.

You must provide accurate account information, protect credentials, limit access to authorized users, and promptly notify us of suspected unauthorized use. You are responsible for activity under your account and for configuring roles and permissions appropriate to your organization.

3. Fees and payment

Fees, billing intervals, included services, usage charges, and any activation or renewal terms are stated on the applicable pricing page, checkout, order form, or studio agreement. You authorize ClassFlow and the payment provider identified at checkout to collect disclosed fees and taxes using the selected payment method. Except where required by law or agreed in writing, software fees are non-refundable once charged.

We may change generally available pricing prospectively. A change to an active paid subscription takes effect only with the notice and timing required by the applicable agreement or law.

4. Studios and their customers

A studio using ClassFlow—not ClassFlow—provides its classes, memberships, events, childcare, retail items, and other studio services. The studio decides its prices, schedules, participation rules, cancellation and refund policies, renewals, communications, and customer-service decisions. ClassFlow is not a party to those studio-customer arrangements unless a specific transaction says otherwise.

Studios are responsible for presenting accurate product and transaction terms, honoring applicable consumer-protection requirements, and resolving service or purchase disputes with their customers. Product-specific terms presented at checkout or in a recorded purchase agreement remain separate from these ClassFlow Terms.

5. Customer Data and privacy responsibilities

As between you and ClassFlow, you retain your rights in information and content submitted to the Services ("Customer Data"). You authorize ClassFlow to process Customer Data as needed to provide, support, and secure the Services, follow your instructions, and comply with law.

You decide what Customer Data to collect and why. You are responsible for its accuracy and lawful collection; for providing notices and choices required by law; for obtaining required permissions; and for responding to your customers' privacy requests. ClassFlow's Privacy Policy describes ClassFlow's own practices and processor role; it is not your customer privacy notice.

Our standard data processing addendum is available on request at info@classflow.studio. High-level safeguards and the process for requesting security or subprocessor information are described on our Security and Data Protection page.

6. Studio policies, agreements, and waivers

You are responsible for the content, review, approval, and use of your privacy notices, customer terms, purchase agreements, consents, and liability waivers. ClassFlow provides fields for documents you supply and does not draft or approve those documents. Obtain your own qualified advice about their content and use.

ClassFlow records documents and acceptances presented through configured features, but does not become the provider of your studio services or assume responsibility for the legal effect of your customer documents.

7. Communications and integrations

When you use the Services to contact people, you are responsible for the message, recipient list, sender information, required consent, and compliance with applicable law and provider rules. You must not use purchased, rented, scraped, or unlawfully obtained contact lists and must honor opt-out requests.

Optional third-party integrations operate when configured or authorized. Their own terms and privacy practices may apply. You are responsible for selecting and lawfully using studio-controlled advertising or measurement integrations.

8. Health information and professional decisions

ClassFlow is not a healthcare provider and the Services are not offered as a clinical system of record. If you choose to collect fitness, injury, accessibility, or similar sensitive information, you are responsible for limiting it to what is necessary, restricting access, and meeting applicable notice, consent, and data-protection requirements.

9. Acceptable use

You must not use the Services to:

• violate law, another person's rights, or provider rules;
• upload unlawful, infringing, deceptive, or malicious material;
• gain unauthorized access or interfere with the Services;
• bypass usage, security, or access controls;
• resell or redistribute the Services without written authorization; or
• use the Services in a way that creates material security or legal risk.

We may investigate suspected misuse and restrict access when reasonably necessary to protect the Services, customers, users, or third parties.

10. Intellectual property and AI features

ClassFlow and its licensors retain all rights in the Services, including the software, interfaces, and related materials. These Terms grant only the limited, non-transferable right to use the Services during the applicable subscription.

AI-assisted output may be incomplete or inaccurate. You must review it before using or sharing it and remain responsible for decisions, messages, workouts, records, and other actions taken through your account. AI output is not legal, medical, tax, or other professional advice.

11. Term, suspension, and termination

Subscription term and cancellation mechanics are stated in the applicable agreement. We may suspend or terminate access for nonpayment, material breach, unlawful use, or a material threat to the Services or others. When reasonably practicable, we will provide notice and an opportunity to cure before suspension for a remediable breach.

Available export tools vary by data type. You are responsible for using available exports before access ends. Retention and deletion after termination are governed by the applicable agreement, our Privacy Policy, and legal requirements.

12. Warranties, liability, and indemnity

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. CLASSFLOW DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. A SERVICE LEVEL COMMITMENT APPLIES ONLY IF STATED IN A WRITTEN AGREEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLASSFLOW WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY. CLASSFLOW'S TOTAL LIABILITY ARISING FROM THE SERVICES OR THESE TERMS WILL NOT EXCEED THE FEES PAID TO CLASSFLOW FOR THE SERVICES DURING THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. RIGHTS THAT CANNOT LAWFULLY BE LIMITED REMAIN UNAFFECTED.

You will defend and indemnify ClassFlow and its personnel from third-party claims arising from your Customer Data, studio services, customer documents, communications, violation of law, or material breach of these Terms, except to the extent caused by ClassFlow's own breach or unlawful conduct.

13. General terms

Utah law governs these Terms without regard to conflict-of-law rules. Unless a written agreement states otherwise, exclusive venue lies in the state or federal courts located in Salt Lake County, Utah. Each party waives a jury trial to the extent permitted by law. Nothing prevents either party from seeking injunctive relief to protect intellectual property, confidential information, or security.

If part of these Terms is unenforceable, the remainder continues in effect. A failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; ClassFlow may assign them in connection with a merger, acquisition, reorganization, or sale of substantially all relevant assets.

We may update these Terms prospectively. We will post the revised Terms with an updated date and provide additional notice when required. Material changes do not retroactively alter a signed order form or other written agreement.

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